Privacy policy

SA Heros who we are and what this policy covers

SA Heros Comics is based in Observatory, Cape Town and serves customers across South Africa through courier delivery and collector support services. This policy applies to personal information received when you use our enquiry form, request a service, place an order, ask for grading guidance, or interact with us about collectables, storage and event packages.

The responsible operator is Astros Marketing (Pty) Ltd, acting for SA Heros Comics. We process personal information only where we have a lawful reason to do so and we take practical steps to keep it secure.

Information we collect from you

We may collect the information you provide directly when you make an enquiry, request a quote, confirm a delivery, or ask us to source items for your wishlist. This can include your name, contact details, delivery address, collection preferences and notes about the comics or collectables you are interested in. We may also record service preferences such as storage planning, display planning and subscription curation.

• Contact and delivery details supplied through the enquiry form
• Order and service instructions, including special handling requests
• Communication records relating to support, collection organisation or shipping prep
• Information needed for collection consultatons, gift selection help and event bookings

How we use your personal information

We use your information to respond to enquiries, provide the services you request, manage courier delivery, and support your collector account needs. We also use it to prepare safe shipping, check item details before submission, and keep track of wishlists, subscriptions and collection records. Where needed, we may use your information to deal with payment confirmations, delivery updates or post-sale support.

We do not use personal information for purposes unrelated to your request unless you have given consent or we are required to do so by law.

Courier deliveries, service partners and sharing

To complete deliveries and related services, we may share limited personal information with courier partners, payment service providers, fulfilment partners and other service providers who assist us with operations. This sharing is done only where it is necessary and only with information relevant to the task.

• Courier delivery across Cape Town, Johannesburg, Durban, Pretoria and Gqeberha
• Service support for grading guidance, safe shipping prep and collection organisation
• Administrative processing by our team members in the course of their duties

We do not sell your personal information. If the law requires disclosure, we will comply with lawful requests from authorised authorities.

Storage, security and retention for comic readers

We keep personal information only for as long as it is needed for the purpose it was collected, or for the period required by law, tax rules or business records obligations. We use access controls, secure record keeping and internal procedures designed to limit unauthorised access, alteration or loss.

Because South African collectors often need repeat deliveries and follow-up on grading or sourcing, we may keep basic service records for a reasonable period to help with continuity. We review stored data from time to time and remove information when it is no longer required.

SA Heros your rights under POPIA

You have rights regarding your personal information, including the right to ask what we hold, request correction of inaccurate details, object to certain processing, or ask us to delete information where we are permitted to do so. You may also withdraw consent where processing depends on consent.

• Ask SA Heros for a copy of the details we hold on you
• Ask for correction or deletion of outdated or incorrect information
• Object to direct marketing where applicable
• Lodge a complaint if you believe your personal information has not been handled correctly

Requests can be sent through the enquiry form on our contact page. We may need to verify your identity before we respond.

Cookies, updates and contact

Where our online systems use cookies or similar tools, they are used to support site function, remember basic preferences and help us understand how visitors use the page. You can manage browser settings if you want to limit cookies, although some features may not work properly.

We may update this policy from time to time to reflect changes in the law, our services or our internal processes. Any revised version of this SA Heros page takes effect on the date shown on this page. For any privacy related query, please write to SA Heros through the contact page form and we will respond as soon as reasonably possible.